Luan Dias
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Last activity
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Activity overview
Latest activity by Luan Dias-
Luan Dias created a post,
Bulk edit with limitations for agents
Currently, any agent can bulk edit tickets for any field, even if that field is blocked for agents, this impacts on several fields that we use as metrics, such as CSAT fields, the agent can change ...
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Luan Dias commented,
Can we take the time and date of a side conversation when she is created?