Brendan Farrar-Foley
Regent Solutions is a Zendesk Premier Partner. We have a wide skill set and work with dozens of Zendesk customers to help them implement, migrate, optimize, and customize Zendesk products and apps as an external Advocacy Team. Questions are often general or on behalf of one of these customers.
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Total activity65
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Last activity
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Activity overview
Latest activity by Brendan Farrar-Foley-
Brendan Farrar-Foley commented,
@Claire We have built a GDPR app in the marketplace for this exact purpose. Find it in the Marketplace here: https://www.zendesk.com/apps/support/gdpr-redaction-app/ The app removes fields where t...
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Brendan Farrar-Foley commented,
Hi David, You're saying that when you delete a ticket in the interface it is not actually deleted when pulling via the API? (Just clarifying). If that's correct then you're right, we can't fix t...
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Brendan Farrar-Foley commented,
We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization. We built this custom for a few clients then made it available a...
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Brendan Farrar-Foley commented,
@Jesper the problem with automatic deletion is you also lose all the metadata on the ticket when deleting it. We have built a GDPR Redaction app that helps remove all PII and customer data based on...
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Brendan Farrar-Foley commented,
We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization. We built this custom for a few clients then made it available a...
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Brendan Farrar-Foley commented,
We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization. We built this custom for a few clients then made it available a...
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Brendan Farrar-Foley commented,
@matt this is an amazing summary of needs around GDPR! We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization. We bui...
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Brendan Farrar-Foley commented,
We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization. We built this custom for a few clients then made it available a...
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Brendan Farrar-Foley commented,
We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization. We built this custom for a few clients then made it available a...
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Brendan Farrar-Foley commented,
I am trying to caluclate % on a table that has Ticket Category (custom field) and dispalys cols for the count in each category per year. Category -- # Ticekts 2016 | % of tickets 2016 || # Ticekt...