Brendan Farrar-Foley
Regent Solutions is a Zendesk Premier Partner. We have a wide skill set and work with dozens of Zendesk customers to help them implement, migrate, optimize, and customize Zendesk products and apps as an external Advocacy Team. Questions are often general or on behalf of one of these customers.
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Recent activity by Brendan Farrar-Foley-
@Claire We have built a GDPR app in the marketplace for this exact purpose. Find it in the Marketplace here: https://www.zendesk.com/apps/support/gdpr-redaction-app/ The app removes fields where t...
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Hi David, You're saying that when you delete a ticket in the interface it is not actually deleted when pulling via the API? (Just clarifying). If that's correct then you're right, we can't fix t...
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We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization. We built this custom for a few clients then made it available a...
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@Jesper the problem with automatic deletion is you also lose all the metadata on the ticket when deleting it. We have built a GDPR Redaction app that helps remove all PII and customer data based on...
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We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization. We built this custom for a few clients then made it available a...
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We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization. We built this custom for a few clients then made it available a...
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@matt this is an amazing summary of needs around GDPR! We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization. We bui...
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We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization. We built this custom for a few clients then made it available a...
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We have built a GDPR Redaction app that helps remove all PII and customer data based on a ticket, a user, or an entire organization. We built this custom for a few clients then made it available a...
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I am trying to caluclate % on a table that has Ticket Category (custom field) and dispalys cols for the count in each category per year. Category -- # Ticekts 2016 | % of tickets 2016 || # Ticekt...