Maciej Zapior
-
Total activity5
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions1
Activity overview
Latest activity by Maciej Zapior-
Maciej Zapior commented,
Yes, it was present in events (type: ChatStartedEvent) then ['value']['history'] (type: ChatMessage)
-
Maciej Zapior commented,
Hi Tipene, looks like that's not a case as ticket is closed but comments API still does not return it. Anyway I was able to retrieve it via Audit API so all good. Thank you for your help and advic...
-
Maciej Zapior commented,
Hey Tipene Hughes, maybe it's a bug then cause comments API for the case when channel is: native_messaging returns only 1 comment with ticket name - the conversation/chat transcript is not present ...
-
Maciej Zapior created a post,
Ticket export - chat transcript
What is the way to retrieve chat transcript per ticket through the Zendesk API? The response to https://<company>.zendesk.com/api/v2/tickets/{id} does not return any reference to chat transcript un...