Clement Tang

1. Support
2. ...
3. Channels
4. Using Web Widget to embed customer service in your website

@胡斯文 FYI  

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• Clement Tang
• Created August 06, 2018 05:00
• 1 vote

1. Talk
2. ...
3. Talk basics
4. Zendesk Talk number availability and pricing

"Numbers from Taiwan and Venezuela cannot receive calls; they can only make outbound calls." What is the point of providing "toll-free" number which can only make outbound calls? In which case a cu...

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• Clement Tang
• Created March 02, 2018 11:02
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating user segments for Guide user permissions

Hi, I'm trying to ask for a best practice if we are using product name labels (e.g. product-a, product-b) to segment our clients for different products. Everything works fine so far, but a side eff...

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• Clement Tang
• Created September 06, 2017 05:34
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating user segments for Guide user permissions

Thanks for this great update :DWould like to know can we also restrict categories too? Because we use categories for different products.

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• Clement Tang
• Created June 29, 2017 12:30
• 2 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and editing articles in the knowledge base

Hi, I can't delete attachments in the edit mode, the "x" just doesn't work and nothing happens when I click it.   - Update - Seems like it's okay right now :)

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• Clement Tang
• Edited June 29, 2017 12:37
• 0 votes

1. Talk
2. ...
3. Setting up Talk
4. Adding Talk phone lines

@Anna LiFrom what I understand, yes.. you can't have a China number if it's not on the list. If your customer is outside of China then it's not a problem.

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• Clement Tang
• Edited October 18, 2016 04:22
• 0 votes

1. Talk
2. ...
3. Setting up Talk
4. Adding Talk phone lines

  I would like to know is there any plan to expand the countries of supported inbound numbers? We're in Taiwan and would love to tryout ZenDesk Voice if you provide numbers here.

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• Clement Tang
• Created September 30, 2016 08:43
• 0 votes

1. Community
2. Support Q&A
3. Show more than 30 articles in a section of knowledge base

Hi Eric, Thanks for the update! This is quite annoying so we are really looking forward to the feature being released, or at least provide a "More" button for users to load more or jump to the sect...

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• Clement Tang
• Created July 28, 2016 11:11
• 1 vote

1. Community
2. Support Q&A
3. Show more than 30 articles in a section of knowledge base

Same here.I've search for this and I think the section_tree_with_article share the same limit with the APIs so we can retrieve only 30 items a time.

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• Clement Tang
• Created July 24, 2016 14:01
• 1 vote

1. Community
2. Support Q&A
3. One Closed ZenDesk for Both Internal and External User

And also, we cannot let our employee set or change their password anymore while we have to disable this after the SSO. This is really annoying when we have hundreds of employees without agent access.

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• Clement Tang
• Created July 01, 2016 06:22
• 0 votes