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Gregg Hansen

Joined Jan 02, 2023

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Last activity Dec 29, 2023

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Gregg Hansen commented,

Community comment Q&A - Users, groups, and organizations

Thanks for the answer - that confirms what I have found.

That’s what I was afraid of.  I guess we bought into the idea that a “suite” is not a couple stand alone tools

View comment · Posted Jan 03, 2023 · Gregg Hansen

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Gregg Hansen created a post,

Post Q&A - Users, groups, and organizations
We're struggling a bit with customer data, and I can’t find where to look.
 
Take a look at this marketing post:
 
This is what we need, and frankly, the entire reason we signed up for Zendesk.  Unfortunately it does not appear this works:
 
- While we don’t need Sell, in order to manage customer data we do need Contacts (part of Sell)
- Sell does not integrate with external apps cleanly, Support does.
- Customer data is not integrated between Sell and Support (this can’t possibly be true, but ZenDesk support says it is)
 
I think we're missing something fundimental in the way zendesk deals with customer data

Posted Jan 02, 2023 · Gregg Hansen

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