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Matan Arik's Avatar

Matan Arik

Joined Nov 30, 2022

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Last activity May 01, 2023

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ACTIVITY OVERVIEW

Latest activity by Matan Arik

Matan Arik commented,

CommentTicket basics

Hi Zendesk team, 
curious to know if we can disable this option for our agents. 
This can cause some confusion and some awkward moments. 
Thank you. 

View comment · Posted May 01, 2023 · Matan Arik

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Matan Arik commented,

CommentTicket automation and collaboration

Hi, 
Are there any future plans to allow agents to use a macro to open side conversations via Slack? 

View comment · Posted Feb 12, 2023 · Matan Arik

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Matan Arik commented,

CommentUsing Built by Zendesk apps

Hey, if I hide a custom field in my form from agents.
Will macro actions using those fields still apply?

View comment · Posted Nov 30, 2022 · Matan Arik

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