Matan Arik

1. Agent guide
2. Ticket basics
3. Changing a ticket comment from public to private

Hi Zendesk team, curious to know if we can disable this option for our agents. This can cause some confusion and some awkward moments. Thank you. 

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• Matan Arik
• Created May 01, 2023 14:25
• 1 vote

1. Agent guide
2. Ticket automation and collaboration
3. Using macros to start side conversations

Hi, Are there any future plans to allow agents to use a macro to open side conversations via Slack? 

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• Matan Arik
• Created February 12, 2023 09:53
• 0 votes

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Field Manager app

Hey, if I hide a custom field in my form from agents. Will macro actions using those fields still apply?

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• Matan Arik
• Created November 30, 2022 12:01
• 0 votes