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Luis GM
Joined Oct 17, 2022
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Last activity Oct 17, 2022
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Latest activity by Luis GM
Luis GM commented,
Community comment Feedback - Ticketing system (Support)
There is no excuse for not being able to remove or edit comments on a ticket. People make mistakes. Managers want to clear up superfluous information. Confidential information needs to be removed.
Is the "Redact" a billable program? If so, that makes Zendesk's excuses for a common feature almost anywhere else dubious.
View comment · Posted Oct 17, 2022 · Luis GM
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