Luis GM
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Total activity4
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Last activity
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Activity overview
Latest activity by Luis GM-
Luis GM commented,
There is no excuse for not being able to remove or edit comments on a ticket. People make mistakes. Managers want to clear up superfluous information. Confidential information needs to be removed. ...
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Luis GM commented,
There should be no need for a "Redaction app" if agents were permitted to edit or remove comments from tickets. There is no good reason not to have this feature; you can always make it optional for...