Brenda Cardinez
-
Total activity20
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes4
-
Subscriptions9
Activity overview
Latest activity by Brenda Cardinez-
Brenda Cardinez commented,
Hi Ollie, I created a ticket on your behalf to further assist you with this. Thank you!
-
Brenda Cardinez commented,
Hi Raghav, I created a ticket on your behalf and will send it to you via email so we discuss your SSO concern. Thank you! Brenda Cardinez | Customer Advocate NEW - Zendesk offers free, on-demand t...
-
Brenda Cardinez commented,
Hi Sumith, To hide the widget when offline, you will just need to make sure that the offline form is deactivated from your Chat Widget settings, Forms tab. Please take note that the chat widget s...
-
Brenda Cardinez created an article,
How can I retrieve the group ID in Support?
Question How can I see the group ID within Zendesk Support? Answer There are two methods to retrieve the group ID in Support. Search for the group Go to Admin() > Manage > People and select grou...
-
Brenda Cardinez created an article,
Can I automatically assign tickets to agents when I use the play button?
Question Is it possible to automatically assign tickets to agents when I use the play button? Answer When you use the play button, tickets are not automatically assigned to agents. When an agent c...
-
Brenda Cardinez created an article,
Can I add columns to the advanced search results?
Question Can I add or rearrange columns to the advanced search results? Answer It is not possible to add or rearrange columns to the results of the advanced search. As a workaround, you can insta...
-
Brenda Cardinez commented,
Hi Stephen, Sorry for the troubles! I'll create a ticket to assist you on this further. :)