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Jeffrey Gratton

Joined May 13, 2024

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Last activity Jan 06, 2025

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Jeffrey Gratton commented,

CommentTicket basics

What are the search KEYWORD options for all the advanced AI (Co-pilot) fields.  i.e. Sentiment>Negative or Intent:Login Issues?

View comment · Posted Jan 06, 2025 · Jeffrey Gratton

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Jeffrey Gratton commented,

Community comment Feedback - Zendesk AI and automation

This feature is definately required.  All four “Intelligence” fields should be reportable in Explore.

View comment · Posted May 13, 2024 · Jeffrey Gratton

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