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Automate My Store

Joined Oct 18, 2022

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Last activity Jul 01, 2024

Built to Automate Your Zendesk - Auto Merge Duplicate Tickets, Automate Your Email Sender Addresses, Auto-Apply Mail Signatures and much more!

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ACTIVITY OVERVIEW

Latest activity by Automate My Store

Automate My Store commented,

Community comment Feedback - Ticketing system (Support)

Hi Gaillen & Sydney Neubauer

 

we had the same issue too, which is why we developed an app for ourselves and others companies. You can check it out here:  https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/

 

Features we implemented:
- Automatically use the correct email sender, depending on the agent's user group

- Update default address in real time based on the assignee's group
- Restrict sender email by agent or ticket groups

- Exclude specific email addresses from the sender address
- Warn the user when submitting a ticket with the default address, if the default address is not allowed for his group


Feel free to try it for 30 days for free: https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/

And let me know what you think or if you have any suggestions to improve it!

View comment · Posted Jul 01, 2024 · Automate My Store

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Automate My Store commented,

Community comment Feedback - Apps and integrations (Platform)

Hi Gabriel Pavel our current version is 2.4.2. It is the third last option in the app. If you can't find it, just send us an email to support@automate-my-store.com and we will help you set it up.
 

View comment · Posted May 08, 2024 · Automate My Store

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Automate My Store commented,

CommentTicket management

Hi Fernando Mendes, Andrea Rodriguez (CD Baby), Marco Diani, Jason Wong,

since we also have multiple brands, we were dealing with the same issue.


We created an app for us to solve this issue once and for all. If you want it too, check it out here: https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/

Here are some features we integrated:
Automatically use the correct email sender, depending on the agent's user group
Restrict sender email based on user-agent group
Warn the user when submitting a ticket with the default address, if the default address is not allowed for his group
- Based on your sender address, specific Tags will automatically be added
Search for the support address associated with your ticket
- Easy & fast – you don't need to scroll through the Dropdown


Feel free to try it for 30 days for free: https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/

If you want to automatically apply the correct brand signature to all of your emails you can check out: 

 
Let me know what you think or if you have any suggestions to improve it.

View comment · Posted Jan 10, 2024 · Automate My Store

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Automate My Store commented,

CommentTicket management

Hi Perla Rimmerman,

since we also have 150+ support addresses and multiple brands, we were dealing with the exact same issue.
We created an app for us to solve this issue once and for all. If you want it too, check it out here: https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/

Here are some features we integrated:
Automatically use the correct email sender, depending on the agent's user group
Restrict sender email based on user-agent group
Warn the user when submitting a ticket with the default address, if the default address is not allowed for his group
- Based on your sender address, specific Tags will automatically be added
Search for the support address associated with your ticket
- Easy & fast – you don't need to scroll through the Dropdown


Feel free to try it for 30 days for free: https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/

And let me know what you think or if you have any suggestions to improve it!

View comment · Posted Jan 10, 2024 · Automate My Store

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Automate My Store commented,

CommentAccount settings of the ticketing system

Hi Marina Holly Jones

since we also provide support in multiple languages and have more than 20 support signatures, we were dealing with the same issue.
 
We now created an app for us to solve this issue once and for all. If you want it too, check it out here: https://www.zendesk.com/marketplace/apps/support/261268/1-click-mail-signature/
 
It doesn't matter how many signatures you have, the Zendesk Signature app automatically detects the email address your customer is writing to and applies the correct mail signature!
It's also super easy to use. You simply reply to your ticket & click on “Apply Signature”.
You can have individual signatures for each email address and user.
 
The app is a real-time-saver. It saves us around 9 seconds per ticket, which means 2 hours of cost savings per month per agent.
 
 
And let me know what you think or if you have any suggestions to improve it.

View comment · Posted Jan 10, 2024 · Automate My Store

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Automate My Store commented,

Community comment Feedback - Apps and integrations (Platform)

Hi Gabriel Pavel thanks for your comment. If you enable "Do not use a default sender address for new tickets, but require the agent to select it" in the app settings, no default sender will show when creating a ticket and the user will need to select the email sender before sending.

View comment · Posted Jan 10, 2024 · Automate My Store

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Automate My Store commented,

Community comment Q&A - Objects, workspaces, and rules

Hi Jeremy Watkin,
 
since we also have 150+ support addresses, we were dealing with the exact same issue.
We created an app for us to solve this issue once and for all. If you want it too, check it out here: https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/

Here are some features we integrated:
Automatically use the correct email sender, depending on the agent's user group
Restrict sender email based on user-agent group
Warn the user when submitting a ticket with the default address, if the default address is not allowed for his group
- Based on your sender address, specific Tags will automatically be added
Search for the support address associated with your ticket
- Easy & fast – you don't need to scroll through the Dropdown


Feel free to try it for 30 days for free: https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/

And let me know what you think or if you have any suggestions to improve it!

View comment · Posted Feb 21, 2023 · Automate My Store

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Automate My Store commented,

Community comment Feedback - Apps and integrations (Platform)

Nathan Purcell yes, those are "User groups" and already supported by the app :-)

The Zendesk UI might be a bit confusing, since it shows for the ticket, but Zendesk calls those "User groups"

View comment · Posted Feb 17, 2023 · Automate My Store

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Automate My Store commented,

Community comment Q&A - Tickets and email

Hey,

for Spam protection Zendesk does not allow sending/replying using an email that is not connected to Zendesk ("official one").

What you can try to do is to set up an alternate email in Zendesk, which is not registered with your client's system and reply with that.

View comment · Posted Feb 17, 2023 · Automate My Store

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Automate My Store commented,

Community comment Feedback - Apps and integrations (Platform)

Nathan Purcell thanks for your feedback! Can you please clarify what you mean with "ticket group"? Do you refer to ticket tags?

View comment · Edited Feb 17, 2023 · Automate My Store

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