Joyce Gianan
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Total activity69
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Last activity
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Member since
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Following0 users
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Votes6
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Activity overview
Latest activity by Joyce Gianan-
Joyce Gianan commented,
Hi Sean Chuang, do we have an ETA as of yet? Thanks!
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Joyce Gianan commented,
+1 Hello team, any news on this feature? Thanks!
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Joyce Gianan commented,
Hi Dane, Thanks for your response. I did open a ticket on this and was able to find out that the calculation of Update Handle time exclude Nulls or tickets that has no handle time. That's why when...
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Joyce Gianan commented,
Hi, I did try to check and verify the numbers on the Ticket assignments. I noticed the following: This report doesn't count the ticket assigns on agents that have not touched the ticket. This re...
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Joyce Gianan commented,
+1
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Joyce Gianan commented,
Hello Team, Would like to seek help on different Average Handle time from manual computation Agent Tickets Updated (sum) Update Handling time (sec) (avg) Update Handling time (sec) Manual Handle...
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Joyce Gianan commented,
Hello everyone. Would someone be able to explain the definition of the value below the actual data? *Please see highlighted in yellow This is how i understand it, so there is a drop of 65 new tick...
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Joyce Gianan commented,
Hi, This would be a great feature for us, especially we are investigating reasons of high abandons. Hope we can get feedback soon to get this feature in effect.
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Joyce Gianan commented,
Hi has this feature been released? If not yet, do we have a target live date?
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Joyce Gianan commented,
Can there be an article to state every role responsibility or expectation once feature is enabled? It looks like some articles are mixed. Ex. Agent will have to be responsible to use the app to hav...