Joyce Gianan
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Total activity59
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Last activity
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Activity overview
Latest activity by Joyce Gianan-
Joyce Gianan commented,
Hello everyone. Would someone be able to explain the definition of the value below the actual data? *Please see highlighted in yellow This is how i understand it, so there is a drop of 65 new tick...
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Joyce Gianan commented,
Hi, This would be a great feature for us, especially we are investigating reasons of high abandons. Hope we can get feedback soon to get this feature in effect.
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Joyce Gianan commented,
Hi has this feature been released? If not yet, do we have a target live date?
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Joyce Gianan commented,
Can there be an article to state every role responsibility or expectation once feature is enabled? It looks like some articles are mixed. Ex. Agent will have to be responsible to use the app to hav...
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Joyce Gianan commented,
Hi Everyone, We recently activated time tracking app. Roles have been updated for the time tracking feature prior 12/2. However, the total time spent remains blank for created tickets starting 12/...
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Joyce Gianan commented,
Thanks Gab! For clarification, when you meant by "And, if you restrict the app to a specific user role for example admins, the app will only track tickets handle time by your administrators." -- di...
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Joyce Gianan commented,
hello team, does this mean the agent state on the reporting is not a good way to monitor agent state at any given time? considering that Online both pertains to on a call, or available? im looking ...
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Joyce Gianan commented,
Hi is this a good view for us the most real time agent activity? like how many agents are available, on call, etc at any given time?
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Joyce Gianan commented,
Hi Gab, thanks for clarifying. I have informed my manager and they have activated the feature to get the data we need . A few insights i got from Zendesk helpdesk also advised the following: Time ...
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Joyce Gianan commented,
Hi Gabriel, I don't think the time tracking app feature is activated for us. I have been looking at those articles previously. When time tracking app is not enabled, do we have other means to dete...