Dan R.
Operations wizard, Zendesk enthusiast, 3d printing hobbyist, community moderator
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Total activity144
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Last activity
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Activity overview
Latest activity by Dan R.-
Dan R. commented,
Hi Renata NikulinaI'm really excited to hear more about the timelines for reporting on lookup relationship fields from Ashwin Raju's last reply. Is there anything you can share? Thanks!
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Dan R. commented,
Hey Paul Wallington If you're using Agent Workspace, you can redact data on Closed Tickets.
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Dan R. commented,
Thank you Zendesk! This will make a lot of enterprise admins very happy!
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Dan R. commented,
That's great to hear, thanks for replying to me Ashwin. Eager to hear more from Renata :)
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Dan R. commented,
Hi Ashwin RajuHave there been any advancements towards having these fields reportable in Explore? I just had a use case where these fields would have been perfect, but one of the requirements was t...
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Dan R. commented,
I would like this distinction as well. As an adjacent request - being able to filter Current User = (system) would be really helpful.
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Dan R. commented,
Thanks Gaurav Parbat for coming back and sharing that update! I've submitted my responses to the form, excited to see what improvements the future holds.
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Dan R. commented,
Hey Naresh, Are you using Ticket Forms? If so, double check that your form has the field assigned to it, otherwise it will not show in the UI.
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Dan R. commented,
This is very much needed. I would also add Ticket Forms/Groups as a required filtering for Custom Statuses. Some teams have a single brand, but multiple functions that require support of different ...
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Dan R. commented,
This feature is a big step forward, but is not possible to use for us because we cannot tie a status to a form or group. Different teams have different functions and thus different status requireme...