Dan R.
Operations wizard, Zendesk enthusiast, 3d printing hobbyist, community moderator
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Total activity301
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Last activity
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Member since
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Activity overview
Latest activity by Dan R.-
Dan R. commented,
Hi Sean, thanks for the reply.In this case, yes we'd ideally like to prevent calls from going to VM so the omnichannel queue will help but that's not quite what we're asking for.Since missed calls ...
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Dan R. created a post,
Update the Talk Dashboard to account for all call outcomes
AnsweredFeature Request Summary: Update the Talk Live Dashboard to account for all inbound call outcomes. Description/Use Cases: Today, the dashboard doesn't account for all call outcomes, which leave...
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Dan R. commented,
Huge thanks to David Gillespie and the team for hosting a great discussion. Really great to see a formal response and commitment afterwards, this is great for building trust with users. Looking fo...
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Dan R. commented,
+100 on Carmelo's comment about being able to see what tickets a trigger or automation ran on. Having the count displayed in the trigger list link out to a (filterable) list of affected tickets wou...
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Dan R. commented,
Hey Billy, Are you using the default Copenhagen theme or a custom theme? Perhaps you can share screenshots of the issues you're experiencing?
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Dan R. commented,
Thank you Arpan Nagdeve for the reply. Please, would really appreciate the ability for admins to assign a permission to allow certain users to suppress alerts in Agent Workspace!
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Dan R. commented,
Hey Shawna,Not really an option, as we're not working with JS APIs with the web widget. We only have/need one department, creating more and then getting developer resources to write some custom scr...
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Dan R. commented,
Hey Zac Stanger There's a section called Operators in this article that outlines that. I'll copy it here for convenience.Minus sign. Excludes items containing a word (or property value) from the se...
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Dan R. commented,
Please, let us suppress these alerts! At the very least, allow admins to suppress the alerts as we don't take chats. The alert is late to load after a page refresh and interferes with UI actions I'...
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Dan R. commented,
Agreed!Admins should be able to view anything and everything, filterable by the resource owner/creator!That's the whole point of being an administrator.