Dan R.

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversation Creation and Formatting Improvements

Hey Eric, Unfortunately, I don't work for Zendesk either, I'm a volunteer moderator like Dave and hold no insight or sway on Zendesk's roadmap.  I would suggest (if you haven't already) upvoting th...

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• Dan R.
• Created June 06, 2023 20:30
• 0 votes

1. Apps and integrations
2. ...
3. Salesforce integration
4. Setting up the Zendesk for Salesforce integration

Thanks Yoram for the update. Would love to know what they find, I suspect if the integration is doing LIKE matching that a lot of users (myself included!) would have issues without knowing.I would ...

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• Dan R.
• Created June 06, 2023 15:01
• 0 votes

1. Apps and integrations
2. ...
3. Salesforce integration
4. Setting up the Zendesk for Salesforce integration

Zendesk requires Unique Org names. Do both companies in your Salesforce have the same name and the relationship is denoted by metadata? If they're the same, you'll only get one created.You can also...

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• Dan R.
• Created June 05, 2023 16:18
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Transition to a new Help Centre

If it's the same brand and same URL/mapping, why do you need to change in the first place? Are you moving to a new instance? If so, are you migrating content as well? Tell us a bit more about what ...

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• Dan R.
• Created June 01, 2023 20:55
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Hi Gaurav Parbat In March, you'd shared with the community that planning around Closed Ticket editing was in progress and that you would share more news by the end of May, 2023.We're now at the end...

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• Dan R.
• Created May 31, 2023 19:55
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Trigger condition with evaluation of the numeric value in ticket field

Just got bit by both this issue and the fact that automations don't support numeric fields either. It would be super if we could be allowed to evaluate and act on data in our systems via the Trigge...

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• Dan R.
• Created May 30, 2023 20:43
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Adding extra details to Side Conversation

It would be great if in addition to the details Sonali requested if we could add placeholder support for the comments in side conversations too please!

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• Dan R.
• Created May 30, 2023 19:44
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Placeholders for Side Conversation messages

Yes please!Use case: Agents often missing the in-app notifications that side convos have updated. I want to create a trigger than when a convo receives a reply, I can relay the message via Slack to...

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• Dan R.
• Created May 24, 2023 20:13
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Request - CC an email address without manually adding a new user

Agreed, ran into this today. It would be nice if it at least took the context of the email I was adding.For other community members out there, do you have your zendesk set to accept tickets from an...

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• Dan R.
• Created May 24, 2023 19:40
• 0 votes

1. Support
2. ...
3. Ticket customization
4. Using lookup relationship fields

I second Archie Menzies suggestion. I'd like to be able to have a lookup relationship to for an account owner on an Org within Support and create a view showing tickets opened for that org. 

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• Dan R.
• Created May 17, 2023 15:49
• 0 votes