Dan R.
Operations wizard, Zendesk enthusiast, 3d printing hobbyist, community moderator
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Votes on activity by Dan R.-
Salesforce Integration - a wishlist
The Zendesk provided Salesforce app and integration is a key element in our systems setup, but it could use some serious TLC in 2023. Below is a list of issues that need attention, enhancement requ...
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Explore error code readability
Explore is a powerful tool, however the error codes presented are nigh unreadable to a human being. Please (pretty please) can we do something to improve the readability of the errors? I have no id...
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Regarding changes to sharing dashboards with passwords.
Feature Request Summary: In the 2023-04-21 release notes Zendesk made changes to behaviour of incorrect password attempts to a external dashboard. After 5 failed entries, it locks the dashboard f...
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Salesforce Integration - Allow use of Zendesk External ID for matching criteria
We use the SF->ZD integration to sync our active customer accounts to Zendesk. We also enable the option in the sync settings to write the Salesforce 18 digit ID to the Zendesk Org's External ID fi...
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Allow use of Present/Not Present conditions in Views for Date fields
Please allow for Present/Not Present conditions for Date fields in Views! Use case example: We have a ticket form where we schedule events with customers and log date milestones. We want to create ...
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Regressions in Trigger configuration field searching
Since Custom Objects was enabled, there has been a change to trigger configuration search functions. While we can now select attributes from different objects (which is great!) the search itself ha...
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Components no longer available for selection
It seems we can select components that are not available for inclusion in layouts. Perhaps a (coming soon) label for these components?
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Display issues with Zendesk's Salesforce integration
Just started playing with Layout builder to put our customer context data from Salesforce front and centre for agents. This looks pretty cool so far!Sadly, it seems there's a problem with the app (...
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Improve usability of filter exclusion UI
I was trying to exclude some reports from dashboard filters today. Some of our filters are custom fields.This was the UI presented when trying to exclude filters. As you can see, showing the custom...
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Salesforce Integration - Add support for lookup relationship fields
AnsweredFeature Request Summary: Zendesk now finally has relationship fields! We can now model the kinds of hierarchical relationships present in Salesforce. Please build support to leverage lookup field...