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David Gauthier

Joined Oct 18, 2022

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Last activity Jan 29, 2024

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Latest activity by David Gauthier

David Gauthier commented,

CommentReporting for Talk

Like a few folks here, I've found the default Zendesk Talk dashboard is missing some significant functionally in real time (e.g how long are individual calls waiting in queue, and how can I expose this info to my agents?).

I've been looking for some third-party apps to solve this, but have yet to find a solution before we commit to Zendesk Talk. Is it possible for us to build our own Live Talk Dashboard via the Zendesk API? I haven't been able to find this yet.

View comment · Posted Oct 18, 2022 · David Gauthier

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