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David Gauthier

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Latest activity by David Gauthier
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    David Gauthier created a post,

    IVR Ignores button presses

    1. Community
    2. Zendesk Suite Q&A

    We've recently setup an IVR tree to answer basic pre-sales questions before users contact our support team. However, we've noticed the Talk IVR only seems to accept button presses at certain times....

    • David Gauthier
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    David Gauthier commented,

    1. Talk
    2. ...
    3. Reporting for Talk
    4. Zendesk Talk dashboard metrics reference

    Like a few folks here, I've found the default Zendesk Talk dashboard is missing some significant functionally in real time (e.g how long are individual calls waiting in queue, and how can I expose ...

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