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Jenny Hertel's Avatar

Jenny Hertel

Joined Jan 05, 2024

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Last activity May 27, 2024

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ACTIVITY OVERVIEW

Latest activity by Jenny Hertel

Jenny Hertel commented,

Community comment Feedback - Ticketing system (Support)

Hello,

We urgently need a function in the contact form to allow only certain files as attachments.
With regard to the security of our internal system, we cannot allow attachments that may contain viruses and malware.
It is very risky to allow Excel files, Word files, zip files, etc.
As soon as an internal employee processes the request and is not careful when downloading, the entire system is down in seconds.
After asking support, we were recommended the "attachment manager" app, but unfortunately this only shows which files are invalid.
The files can still be downloaded without any problems.

We urgently need a solution, otherwise we cannot allow attachments in the contact form, which simply makes the contact form unusable for the end user.

Thank you very much.

View comment · Posted Jan 05, 2024 · Jenny Hertel

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