Sarah Stocks

I will come back to you on this. It's being tested but think we can make it work.

I was looking for how to send a private message instead of spamming here but not sure you can? Since it sounds like you use the integration quite heavily, I wondered if you would be open to a quick chat to walk me through your workflow to see if there any process improvements I can make on my side?

Thank you for the speedy response Martin Sachs

I wondered if it was because it was an Org field and that isn't mapped. Isn't that a bit bonkers that's not included in the integration?!

I was thinking of using an automation within Zendesk so "when ticket is created, automatically complete the Organisation field with the correct Organisation". The Support Specialist will then have to manually click the dropdown to include in the Jira integration but we're having to do this for Product and Ticket Type so can make this work. Does that make sense and am I missing anything?

Hi

We use the integration and it is working well apart from one field ...please help! We have all of our clients imported into Zendesk but I can't figure out what this is called to map to the correct field in Jira? The integration looks like it only has 4 system set fields (Assignee, Status, Priority, Type).

Surely there is a way to pull Client through and if not, how do other companies manage this?

Context: our dev team also want to report by Client.

Thank you!