David Fabri
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Last activity
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Activity overview
Latest activity by David Fabri-
David Fabri commented,
The discussion of having the most recent comment at the top of the thread or at the bottom is not what this is about (fwiw I actually prefer at the bottom). The issue described here is that when th...
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David Fabri created a post,
Feature Request: Fix how tickets load to the latest comment
We are seeing an issue where when the ticket loads it loads to the end of the latest comment rather than the top. Which is not helpful where the comment is long or someone has forwarded a long thre...
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David Fabri commented,
I know this is an old post and the issue may have been resolved in newer updates that I already have. But for Brian, couldn't your agents be members of the multiple groups? Wouldn't that solve the ...
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David Fabri created a post,
Trigger to create a new ticket
AnsweredOur support team & our accounts team use the same Zendesk instance. I am wanting to work out a way that allows me to solve a support ticket then have an accounts ticket created for billing. I reali...