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이지윤

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Activity overview

Latest activity by 이지윤
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    이지윤 created a post,

    Explore recipe: Reviewing SLA performance based on only 1 standard

    1. Community
    2. Zendesk Suite Q&A

    Hi everyone, I am trying to make a Explore receipe for SLA performance based on below article. https://support.zendesk.com/hc/en-us/articles/4408835960602-Explore-recipe-Reviewing-SLA-performance  ...

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    이지윤 commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Explore reports - Monthly number of resolved tickets per brand

    I see. Thank you so much Anne for the comment!

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    이지윤 commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Zendesk language

    Thank you for the explaination! Well noted that changing customer language by the profile is possible. However, though Localization is set in Korean (as the seond image) Though Zendesk admin center...

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    이지윤 created a post,

    Ticket Value customization

    1. Community
    2. Zendesk Suite Q&A

    Hi, everyone! Your input is indeed highly highly appreciated!! I've got a question about ticket filed value. I wanted to create depths in the dropdown. So I have set ticket dropdown lists as below....

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    이지윤 created a post,

    Zendesk language

    1. Community
    2. Zendesk Suite Q&A

    Hi everyone,   Though Zendesk's default language set is in Korean, my colleauge's Zendesk language is English.   1. How can my colleague see the Zendesk language in Korean? 2. Is there a way to set...

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    이지윤 created a post,

    Explore reports - Monthly number of resolved tickets per brand

    1. Community
    2. Zendesk Suite Q&A

    Hi everyone~! I've set an explore report where I can see [All resolved tickets number per brand - Brand A]. However, the number shown there is not matched with the number shown in views(Brand A_KR ...

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    이지윤 created a post,

    Macro: How to have two langues set in one macro

    1. Community
    2. Zendesk Suite Q&A

    Hi there~!!! Need your help here! I wanted to create a macro for KR and EN. What I want to achieve is to see one kind of macro > click > two languges are shown.   However, as I could not find it, a...

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    이지윤 created a post,

    How do differenciate Group name (user facing, for intermal use)

    1. Community
    2. Zendesk Suite Q&A

    Hi guys,  Good morning or good afternoon!!   Questions 1. How do differenciate Group name (user facing, for intermal use) 1-1. If there is way, can I make Group name with 2 versions?       (Custome...

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    이지윤 created a post,

    Ticket status meaning

    1. Community
    2. Zendesk Suite Q&A

    Hi, guys! Could anyone please shed a light on this?   1. I don't see on-hold status as a ticket status (upon replying answers).    What could be the reason?   2. What does it mean "Submit as open" ...

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