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Rosana Jimenez
Joined Feb 01, 2023
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Last activity Dec 29, 2023
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Latest activity by Rosana Jimenez
Rosana Jimenez commented,
Please add End a chat session to messaging.
View comment · Posted Oct 13, 2023 · Rosana Jimenez
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Rosana Jimenez commented,
I've added the custom fields to the essential card, but they are not visible on the agent dashboard
View comment · Posted Aug 31, 2023 · Rosana Jimenez
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Rosana Jimenez commented,
View comment · Posted Aug 21, 2023 · Rosana Jimenez
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Rosana Jimenez commented,
+1 please add notifications for new tickets, we can just check the inbox every 15 minutes
View comment · Posted Aug 21, 2023 · Rosana Jimenez
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Rosana Jimenez commented,
In the FAQ it states: You cannot currently edit ticket fields in Slack, but they can be edited from your Zendesk Support account.
How do you edit ticket fields in Zendeks Support account?
View comment · Posted Jun 08, 2023 · Rosana Jimenez
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Rosana Jimenez commented,
+1
View comment · Posted Feb 06, 2023 · Rosana Jimenez
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Rosana Jimenez commented,
Also not possible to use keyboard shortcuts with Mac
View comment · Posted Feb 01, 2023 · Rosana Jimenez
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Rosana Jimenez commented,
+1 Following this thread
View comment · Posted Feb 01, 2023 · Rosana Jimenez
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