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Rosana Jimenez

Joined Feb 01, 2023

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Last activity Dec 29, 2023

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ACTIVITY OVERVIEW

Latest activity by Rosana Jimenez

Rosana Jimenez commented,

CommentGeneral questions about live chat

Please add End a chat session to messaging. 

View comment · Posted Oct 13, 2023 · Rosana Jimenez

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Rosana Jimenez commented,

CommentTicket customization

I've added the custom fields to the essential card, but they are not visible on the agent dashboard 

View comment · Posted Aug 31, 2023 · Rosana Jimenez

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Rosana Jimenez commented,

Community comment Feedback - Ticketing system (Support)
Nicole Saunders the extension is a paid one, do you have a solution that is not paid so we can get notified of new/open tickets?

View comment · Posted Aug 21, 2023 · Rosana Jimenez

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Rosana Jimenez commented,

Community comment Feedback - Ticketing system (Support)

+1 please add notifications for new tickets, we can just check the inbox every 15 minutes 

 

View comment · Posted Aug 21, 2023 · Rosana Jimenez

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Rosana Jimenez commented,

CommentSlack integration

In the FAQ it states: You cannot currently edit ticket fields in Slack, but they can be edited from your Zendesk Support account.

 

How do you edit ticket fields in Zendeks Support account? 

View comment · Posted Jun 08, 2023 · Rosana Jimenez

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Rosana Jimenez commented,

Community comment Feedback - Chat and Messaging (Chat)

+1

View comment · Posted Feb 06, 2023 · Rosana Jimenez

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Rosana Jimenez commented,

CommentTicket basics

Also not possible to use keyboard shortcuts with Mac

 

View comment · Posted Feb 01, 2023 · Rosana Jimenez

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Rosana Jimenez commented,

Community comment Feedback - Chat and Messaging (Chat)

+1 Following this thread

 

View comment · Posted Feb 01, 2023 · Rosana Jimenez

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