Instant Development BV

1. Support
2. ...
3. Ticket customization
4. Configuring the essentials card

I've added the custom fields to the essential card, but they are not visible on the agent dashboard 

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• Instant Development BV
• Created August 31, 2023 11:22
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Notification Sound for Tickets

Nicole Saunders the extension is a paid one, do you have a solution that is not paid so we can get notified of new/open tickets?

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• Instant Development BV
• Created August 21, 2023 09:17
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Notification Sound for Tickets

+1 please add notifications for new tickets, we can just check the inbox every 15 minutes   

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• Instant Development BV
• Created August 21, 2023 09:11
• 0 votes

1. Apps and integrations
2. ...
3. Slack integration
4. Using the Slack for Zendesk Support integration

In the FAQ it states: You cannot currently edit ticket fields in Slack, but they can be edited from your Zendesk Support account.   How do you edit ticket fields in Zendeks Support account? 

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• Instant Development BV
• Created June 08, 2023 09:23
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

+1

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• Instant Development BV
• Created February 06, 2023 10:27
• 1 vote

1. Agent guide
2. Ticket basics
3. Viewing and deactivating keyboard shortcuts

Also not possible to use keyboard shortcuts with Mac  

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• Instant Development BV
• Created February 01, 2023 15:29
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Change Enter key from being Send button.

+1 Following this thread  

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• Instant Development BV
• Created February 01, 2023 15:15
• 1 vote