Recent searches


No recent searches

Clint Huffman's Avatar

Clint Huffman

Joined Aug 01, 2023

·

Last activity Oct 29, 2024

Following

0

Followers

0

Total activity

19

Votes

6

Subscriptions

7

ACTIVITY OVERVIEW

Latest activity by Clint Huffman

Clint Huffman commented,

Community comment Feedback - Ticketing system (Support)

Shawna James - This is one of MANY community feedback requests for this seemingly simple feature.  We have so many peoplle trying various complex methods to accomplish this - What does it take to really get the Product teams attention?

View comment · Posted Oct 29, 2024 · Clint Huffman

0

Followers

0

Votes

0

Comments


Clint Huffman commented,

Community comment Feedback - Ticketing system (Support)

Plus one on this request - we have both examples - Multiple ZD Instances that need to go to a single Jira Instance, as well as a single ZD Instance with multiple brands that need to go to different Jira Instances.

View comment · Posted Oct 17, 2024 · Clint Huffman

0

Followers

1

Vote

0

Comments


Clint Huffman commented,

CommentWorking with articles in the knowledge base

Is there a way to define the threshold in which a support topic is recommended?  We take a large volume of cases every month - for a recommendation to be meaningful, we'd like to be able to set and tune the threshold.  

View comment · Posted Nov 02, 2023 · Clint Huffman

0

Followers

0

Votes

0

Comments


Clint Huffman commented,

Community comment Feedback - Ticketing system (Support)

This seems to be a no-brainer.  We need to link to another system out of a ticket.  The triple click copy and paste is a unnecessary delay.

 

View comment · Posted Aug 09, 2023 · Clint Huffman

0

Followers

3

Votes

0

Comments


Clint Huffman commented,

Community comment Feedback - Ticketing system (Support)

I'm also really interested in this - we have a huge group on "non-request workers" that still need visibility - for instance our customer success and professional services organizations.

View comment · Posted Aug 03, 2023 · Clint Huffman

0

Followers

0

Votes

0

Comments


Clint Huffman commented,

Community comment Feedback - Help Center (Guide)

Any update on this feature request?  Many times customers solve a problem without assistance, and we'd like for them to be able to mark as solved.

View comment · Posted Aug 02, 2023 · Clint Huffman

0

Followers

0

Votes

0

Comments