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Clint Huffman
Joined Aug 01, 2023
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Last activity Oct 29, 2024
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Latest activity by Clint Huffman
Clint Huffman commented,
Shawna James - This is one of MANY community feedback requests for this seemingly simple feature. We have so many peoplle trying various complex methods to accomplish this - What does it take to really get the Product teams attention?
View comment · Posted Oct 29, 2024 · Clint Huffman
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Clint Huffman commented,
Plus one on this request - we have both examples - Multiple ZD Instances that need to go to a single Jira Instance, as well as a single ZD Instance with multiple brands that need to go to different Jira Instances.
View comment · Posted Oct 17, 2024 · Clint Huffman
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Clint Huffman commented,
Is there a way to define the threshold in which a support topic is recommended? We take a large volume of cases every month - for a recommendation to be meaningful, we'd like to be able to set and tune the threshold.
View comment · Posted Nov 02, 2023 · Clint Huffman
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Clint Huffman commented,
This seems to be a no-brainer. We need to link to another system out of a ticket. The triple click copy and paste is a unnecessary delay.
View comment · Posted Aug 09, 2023 · Clint Huffman
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Clint Huffman commented,
I'm also really interested in this - we have a huge group on "non-request workers" that still need visibility - for instance our customer success and professional services organizations.
View comment · Posted Aug 03, 2023 · Clint Huffman
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Clint Huffman commented,
Any update on this feature request? Many times customers solve a problem without assistance, and we'd like for them to be able to mark as solved.
View comment · Posted Aug 02, 2023 · Clint Huffman
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