David Peat

1. Support
2. ...
3. Agent guide for Support
4. Using side conversations in tickets (Collaboration add-on)

Hi Toby, I've just got a trial of Side Conversation and it looks interesting. I noticed the comments in this thread from Jimmy Rufo which don't seem to have been answered i.e. Side convo has no ab...

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• David Peat
• Created May 21, 2019 11:56
• 1 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting view permissions on articles with user segments

Hi Jennifer, Thanks for this. I posted the request below a couple of years ago, and since it's still something that restricts our use of the Help Center, I thought now would be a good time to repos...

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• David Peat
• Created November 30, 2016 12:06
• 2 votes

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Likewise I have a need for this feature in Help Center. For me it's mainly about having the same article available under the sections for different products. e.g. I have sections for Product A, P...

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• David Peat
• Created June 26, 2014 15:53
• 2 votes