Amos C
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Last activity
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Activity overview
Latest activity by Amos C-
Amos C commented,
I have already transitioned all my brands to Messaging and have smart bots built out for all of them. I need the web widget content to show up immediately as a pop up window and not another window ...
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Amos C commented,
I'm trying to return results for all solved/closed tickets excluding certain tickets containing certain attributes. this is my formula: IF ([Ticket status - Unsorted] = "Solved" OR [Ticket status -...
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Amos C commented,
I have omnichannel routing turned on and would love to track an FRT once a ticket has been assigned? Context for this is that we always have a backlog of emails, and sometimes emails won't get resp...
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Amos C commented,
What's the trigger for this to fire off though? I had it set to "When ticket is created", however, it's not working because certain call ticket first starts out as "Call with Caller" before it's tr...
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Amos C commented,
Is there some sort of dashboard where an admin can view the status of all the analysts? Currently I have to go into a ticket and select the assignee to see who is available and who is not
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Amos C commented,
I'm attempting to turn on omnichannel routing. I have everything set up according to the guides:- All brands are on messaging- Agent workspace activated- Trigger set up for email tickets When I go ...
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Amos C commented,
Is there a way to set it so that anytime notes are put in, forms are selected, etc that it auto saves/updates instead of having to click the submit button officially "update" the ticket? I'm lookin...
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Amos C commented,
Hi I had a question on triggers. In my trigger, I have a condition so that when a ticket is updated and the brand is set to a specific value, then the action is to set a form to a specific value as...