Taylor P.
Joined Apr 25, 2023
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Last activity May 23, 2023
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Latest activity by Taylor P.
Taylor P. commented,
Community comment Q&A - Reporting and analytics
Could you think about reopen rate as the opposite of this metric that we have:
- One-touch tickets: The percentage of messaging tickets that were solved in the first interaction, determined by transitioning from Open to Solved, without going through Pending or On-hold.
So if your One-touch % is 80% that means your reopen rate is 20%?
View comment · Posted May 23, 2023 · Taylor P.
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Taylor P. commented,
CommentExplore recipes
I'm working in Sunshine Conversations and we have custom fields however when using Explore I'm not sure how we are able to query these custom fields. Advice?
View comment · Posted Apr 25, 2023 · Taylor P.
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