Alan Klein
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Recent activity by Alan Klein-
Programmatically Act on Telephony Events / Agent Assist
Not plannedHello, based on a previous post, it seems Zendesk Talk doesn't provide surface call control events. Basically, we are looking for call control events to be exposed, so software can act on these eve...
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Zendesk Sell Voice and Call Events for Answer and Hangup
Is there a way with Zendesk Sell to be informed of various telephony events. For example, inbound events like call answered, call ended or outbound events like call answered and call ended? How are...
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Question on Zendesk Custom Application - Media Specific Application
What is the best way to handle a custom Zendesk application that is only relevant to a certain type of interaction (voice only use case). Is there a suggested way to expose this custom application ...
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Question on Zendesk Custom Application Behaviors
1. Is there a way to influence the behavior of a Zendesk custom app in the ticket sidebar. For example, if the user has the customer Zendesk app hidden, is there a way to show (pop) the app when ce...
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Zendesk Talk Webhooks/Triggers
Hello, I have done some research and see that Zendesk Webhooks and Triggers may partially answer some of my question but don't see the granularity I need for Zendesk Talk events. I am looking for t...