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Alison Seas

Joined Oct 25, 2022

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Last activity Oct 27, 2022

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Latest activity by Alison Seas

Alison Seas commented,

CommentHow to manage the widget for live chat

Hello,

Indeed, it depends on the version the subscription is in, you can hide the widget or not.

We have had feedback from a case we escalated with zendesk and because of the subscription and the API used, you cannot implement this.

Attached response:

"Hi, XX We just received an update from our expert today and he confirmed that what you are using right now is a fairly old widget. We apologize for not recognizing the old LiveChatAPI-js right away. Indeed, you are correct in that the code provided is not intended for use with your current Legacy chat subscription. 

If you are interested in implementing that code correctly, you would need to upgrade to a newer version of Zendesk/Chat to access that functional code and configure the transcript to not appear, or find a custom solution by editing the widget code yourselves to hide this feature. 

You can discuss this with your Account Owner and chat directly with our Sales team." 

This article is useless for legacy accounts.

 

View comment · Posted Oct 27, 2022 · Alison Seas

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Alison Seas commented,

CommentHow to manage the widget for live chat

Hi Dainne,

Thanks for your prompt reply, we are on Legacy Zendesk Chat account, does this script you mention work? Is it just add anywhere or is there any structure we should follow?

We tried but it didn't work.

I remain attentive and thank you again!

 

View comment · Edited Oct 26, 2022 · Alison Seas

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Alison Seas commented,

CommentHow to manage the widget for live chat

Hello,

Does this apply to all Zendesk subscriptions or are there exceptions?

When I enter my portal to the widgets --> manage widgets --> Settings --> Hide widget --> it sends me to this forum and I don't see the option and I don't know if adding it works (https://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html)

I remain attentive.

View comment · Posted Oct 25, 2022 · Alison Seas

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