Benjamin Han
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Total activity10
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Last activity
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Activity overview
Latest activity by Benjamin Han-
Benjamin Han commented,
How do we stop Zendesk from formatting random strings like `#{my_number}` into Ticket links? We aren't using either `ticket.link` or `ticket.id`, but every number with an # is getting converted. We...
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Benjamin Han commented,
Is there a way we can provide the MessageID in a new email sent by our vendor? https://support.zendesk.com/hc/en-us/articles/4408821051034-why-do-emails-thread-to-the-wrong-ticket
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Benjamin Han created a post,
Feature Request: Reply to Ticket in a New Email Thread
I would like to allow users to reply to tickets from a new email thread using the replyto address like support+id756347@organization.zendesk.com We have several email templates from other vendors a...