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Philip Golander

  • Total activity
    29
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Activity overview

Latest activity by Philip Golander
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    Philip Golander created a post,

    Synergy between Chat and Support

    Answered
    1. Community
    2. Feedback on Chat

    Some of the most regular feedback I get as an account owner for ZD is the synergy between chat and support. Lots of our agents like to use the chat stand-alone view instead of the app in support an...

    • Philip Golander
    • Created
    • 3 followers
    • 1 comment
    • 0 votes
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    Philip Golander created a post,

    Viewing, navigation and visualization

    1. Community
    2. Feedback on Explore

    Hi Team Explore, First of all I'm very existed of being apart of the early access program for Explore! I’m interested in learning a little bit more about the viewing of the dashboards and queries f...

    • Philip Golander
    • Created
    • 2 followers
    • 1 comment
    • 2 votes
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    Philip Golander commented,

    1. Chat
    2. ...
    3. Reporting for Chat
    4. Real-time queue updates in the Chat Widget

    Hi Prakruti, Thanks for the answer! Another question came to mind when I was looking at this new feature, and that was the ability to set a trigger to send a message based on the queue size. We hav...

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    Philip Golander commented,

    1. Guide
    2. ...
    3. Using themes and customizing your Help Center
    4. Using your own theme assets for help center

    All of our assets are hidden somewhere and I can't find them, but they are still "live". Also, we're having issues publishing bigger PNG images 2000x1000 for example. 

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    • Philip Golander
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    • 1 vote
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    Philip Golander commented,

    1. Chat
    2. ...
    3. Reporting for Chat
    4. Real-time queue updates in the Chat Widget

    Amazing update! Will it be possible to use this feature for advanced customization and make the UX for the queue message stand out even more? Also is it now possible to change the copy through the ...

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    Philip Golander created a post,

    Access Analytics without being an Admin in Zendesk Support

    Completed
    1. Community
    2. Feedback on Chat

    The functionality to access Analytics within Zendesk Chat without being a admin in Zendesk Support would really be something for us. Basically if there were a condition in the role restriction with...

    • Philip Golander
    • Created
    • 4 followers
    • 3 comments
    • 1 vote
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    Philip Golander commented,

    1. Support
    2. ...
    3. Workflows
    4. Setting up Guided mode

    @Erin Boyle - For us this would be great to have in our general email inbox view, just to prevent cherry picking. But for the other views, rating, pending information and social media overview this...

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    • Philip Golander
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    • 4 votes
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    Philip Golander commented,

    1. Support
    2. ...
    3. Workflows
    4. Setting up Guided mode

    Really great feature! Something what would be even better is if you could choose which views you could have it on, for exempel on views for Good ratings isn't it so necessary.

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    • Philip Golander
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    • 2 votes