Philip Golander

Total activity

29
Last activity

June 11, 2019 09:29
Member since

April 13, 2016 09:06
Following

0 users
Followed by

0 users
Votes

8
Subscriptions

13

Activity overview

Latest activity by Philip Golander

Philip Golander created a post, October 08, 2018 09:34
Synergy between Chat and Support
Answered
1. Community
2. Feedback on Chat
Some of the most regular feedback I get as an account owner for ZD is the synergy between chat and support. Lots of our agents like to use the chat stand-alone view instead of the app in support an...
- Philip Golander
- Created October 08, 2018 09:34
- 3 followers
- 1 comment
- 0 votes
Philip Golander created a post, November 21, 2017 14:32
Viewing, navigation and visualization
1. Community
2. Feedback on Explore
Hi Team Explore, First of all I'm very existed of being apart of the early access program for Explore! I’m interested in learning a little bit more about the viewing of the dashboards and queries f...
- Philip Golander
- Created November 21, 2017 14:32
- 2 followers
- 1 comment
- 2 votes
Philip Golander commented, October 26, 2017 08:13
Hi Prakruti, Thanks for the answer! Another question came to mind when I was looking at this new feature, and that was the ability to set a trigger to send a message based on the queue size. We hav...
- View comment
- Philip Golander
- Created October 26, 2017 08:13
- 0 votes
Philip Golander commented, October 26, 2017 07:53
All of our assets are hidden somewhere and I can't find them, but they are still "live". Also, we're having issues publishing bigger PNG images 2000x1000 for example.
- View comment
- Philip Golander
- Created October 26, 2017 07:53
- 1 vote
Philip Golander commented, October 23, 2017 09:05
Amazing update! Will it be possible to use this feature for advanced customization and make the UX for the queue message stand out even more? Also is it now possible to change the copy through the ...
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- Philip Golander
- Created October 23, 2017 09:05
- 0 votes
Philip Golander created a post, February 15, 2017 11:28
Access Analytics without being an Admin in Zendesk Support
Completed
1. Community
2. Feedback on Chat
The functionality to access Analytics within Zendesk Chat without being a admin in Zendesk Support would really be something for us. Basically if there were a condition in the role restriction with...
- Philip Golander
- Created February 15, 2017 11:28
- 4 followers
- 3 comments
- 1 vote
Philip Golander commented, May 02, 2016 08:53
@Erin Boyle - For us this would be great to have in our general email inbox view, just to prevent cherry picking. But for the other views, rating, pending information and social media overview this...
- View comment
- Philip Golander
- Created May 02, 2016 08:53
- 4 votes
Philip Golander commented, April 29, 2016 11:53
Really great feature! Something what would be even better is if you could choose which views you could have it on, for exempel on views for Good ratings isn't it so necessary.
- View comment
- Philip Golander
- Created April 29, 2016 11:53
- 2 votes