Chandra
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Total activity207
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes97
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Activity overview
Latest activity by Chandra-
Chandra commented,
Pete - It looks like you have to use COUNT(Tickets created).
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Chandra commented,
We frequently have the need to create reports listing all organizations that meet specific criteria we've defined in custom Org fields. Currently, I have to switch back over to Insights to do this ...
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Chandra commented,
We could really use this as well. When we have dozens of users associated with an organization it can be very time consuming to click on each user to see if they are already suspended.
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Chandra commented,
I have Guide Enterprise and I don't see this feature. How do I enable it? Is it an EAP?
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Chandra commented,
Hi Ryan - Is Team Publishing available in Explore?
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Chandra commented,
We also need the ability to report on actual article updates, as opposed to flagging for updates. Following the KCS methodology, most of our agents have permission to update existing articles and a...
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Chandra commented,
I just disabled this because an agent accidentally solved a ticket with it. I thought it would be useful so that we could report on tickets that were marked solved using the app, but if that is not...
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Chandra commented,
+1 on this. Many of our agents have permission to edit articles, and we strongly encourage article updating as part of our KCS program. There is no formal workflow/assignment/approval process in KC...
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Chandra created a post,
How to show articles that have NOT been linked to tickets
AnsweredI know how to see articles that have been linked to tickets, but I would like to see which articles have not been linked within a given timeframe. We are interested in doing this so that we will ha...
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Chandra commented,
I do not have feedback on Myndbend Process Manager specifically, but I have worked with Myndbend to build some custom apps, and we also use their Article Search & Subscribe app. As a company, they ...