Chandra
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Activity overview
Latest activity by Chandra-
Chandra commented,
+1 on this. Many of our agents have permission to edit articles, and we strongly encourage article updating as part of our KCS program. There is no formal workflow/assignment/approval process in KC...
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Chandra created a post,
How to show articles that have NOT been linked to tickets
AnsweredI know how to see articles that have been linked to tickets, but I would like to see which articles have not been linked within a given timeframe. We are interested in doing this so that we will ha...
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Chandra commented,
I do not have feedback on Myndbend Process Manager specifically, but I have worked with Myndbend to build some custom apps, and we also use their Article Search & Subscribe app. As a company, they ...
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Chandra commented,
Is there any update on adding this functionality? In our case, we are trying to filter out tickets with the closed_by_merge tag. This tag is there so that we can filter it out of reports, so I'm no...
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Chandra commented,
We receive email replies to community posts and article comments multiple times a day and it is an administrative headache. I agree with all of the above. At the very least, as a stopgap measure, c...
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Chandra commented,
We recently opened a ticket and we were told you can add a filter to exclude the tag, and it didn't work, so I'm not sure if the support team is fully informed on this functionality (or lack thereo...
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Chandra commented,
+1 on this. We use hundreds of custom field values and this limitation seems insane. I can't believe it was designed this way in the first place and it hasn't been addressed in 2 years.
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Chandra commented,
Why do the reports show the tag associated with the custom field value instead of the actual field value?
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Chandra commented,
Mary, can you tell me where this Help Center Data / Articles created per agent export can be found? I don't see it anywhere. Is it only available with Guide Enterprise?I would love to see the numbe...
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Chandra commented,
I agree with all of the above. We've had issues with both periodic update and pausable updates because of the inability to pause SLA's while in the on-hold status. We've had to come up with incredi...