Chandra
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Activity overview
Latest activity by Chandra-
Chandra commented,
We receive email replies to community posts and article comments multiple times a day and it is an administrative headache. I agree with all of the above. At the very least, as a stopgap measure, c...
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Chandra commented,
I have several sections that are locked down as Internal Only and all agents are allowed to publish in those sections. We use some of them as a makeshift workflow, so that I can get a notification ...
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Chandra commented,
I agree with all of the above. We've had issues with both periodic update and pausable updates because of the inability to pause SLA's while in the on-hold status. We've had to come up with incredi...
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Chandra commented,
Could we at least get a change to the notification email? I feel like if the text stating that you can not reply to the email was at the top of the message and not in low-contrast gray, fewer peopl...
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Chandra commented,
If anyone is out there... could we PLEASE at least have the "Please do not reply to this message. Email replies will not update Help Center content." at the top of the email in a normal f...
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Chandra commented,
Dan Ross summed up our use cases as well. In the overall scheme of things, we have probably spent weeks or even months manually cleaning up things that could have been resolved by the ability to me...
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Chandra commented,
Hi Mirna, I'm not sure what features are included with the forms add-on, because it was included with our plan. You would need to be able to create custom fields for your tickets in order to do wha...
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Chandra commented,
Hi Mirna, We are using the Ticket to Help Center app and it has been working pretty well for us. We use a Macro with Markdown for formatting and placeholders to pull in text from custom fields to s...
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Chandra commented,
Hi Felix, I'm trying to download the latest version of the app and none of the links in the original post or subsequent comments are working for me. I get the error: The dstats.net page isn’t worki...
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Chandra created a post,
Ability to export filtered list of articles from Manage articles
Currently there is no way, anywhere in Zendesk, to just get a list of all of my articles (someone please correct me if I'm wrong!). I would love to have this ability so that I could create a spread...