
Chandra
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Activity overview
Latest activity by Chandra-
Chandra commented,
Hi Ryan - Is Team Publishing available in Explore?
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Chandra commented,
We also need the ability to report on actual article updates, as opposed to flagging for updates. Following the KCS methodology, most of our agents have permission to update existing articles and a...
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Chandra commented,
I just disabled this because an agent accidentally solved a ticket with it. I thought it would be useful so that we could report on tickets that were marked solved using the app, but if that is not...
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Chandra commented,
+1 on this. Many of our agents have permission to edit articles, and we strongly encourage article updating as part of our KCS program. There is no formal workflow/assignment/approval process in KC...
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Chandra created a post,
How to show articles that have NOT been linked to tickets
AnsweredI know how to see articles that have been linked to tickets, but I would like to see which articles have not been linked within a given timeframe. We are interested in doing this so that we will ha...
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Chandra commented,
I do not have feedback on Myndbend Process Manager specifically, but I have worked with Myndbend to build some custom apps, and we also use their Article Search & Subscribe app. As a company, they ...
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Chandra commented,
Is there any update on adding this functionality? In our case, we are trying to filter out tickets with the closed_by_merge tag. This tag is there so that we can filter it out of reports, so I'm no...
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Chandra commented,
We recently opened a ticket and we were told you can add a filter to exclude the tag, and it didn't work, so I'm not sure if the support team is fully informed on this functionality (or lack thereo...
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Chandra commented,
+1 on this. We use hundreds of custom field values and this limitation seems insane. I can't believe it was designed this way in the first place and it hasn't been addressed in 2 years.
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Chandra commented,
Why do the reports show the tag associated with the custom field value instead of the actual field value?