Chandra

1. Community
2. Feedback on Support
3. Organization's users, show information, if user is suspended

We could really use this as well. When we have dozens of users associated with an organization it can be very time consuming to click on each user to see if they are already suspended.

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• Chandra
• Created April 09, 2020 15:06
• 0 votes

1. Zendesk updates
2. Announcements
3. Scheduled Publishing in Zendesk Guide

I have Guide Enterprise and I don't see this feature. How do I enable it? Is it an EAP?

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• Chandra
• Created April 09, 2020 13:30
• 0 votes

1. Community
2. Feedback on Guide
3. Knowledge Capture - Edit Article

Hi Ryan - Is Team Publishing available in Explore?

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• Chandra
• Created November 08, 2019 15:25
• 0 votes

1. Community
2. Feedback on Guide
3. Knowledge Capture - Edit Article

We also need the ability to report on actual article updates, as opposed to flagging for updates. Following the KCS methodology, most of our agents have permission to update existing articles and a...

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• Chandra
• Created November 06, 2019 22:09
• 1 vote

1. Community
2. Feedback on Guide
3. Improvements to Rapid Resolve

I just disabled this because an agent accidentally solved a ticket with it. I thought it would be useful so that we could report on tickets that were marked solved using the app, but if that is not...

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• Chandra
• Created November 04, 2019 14:54
• 1 vote

1. Community
2. Feedback on Guide
3. See other agents working on the same article and what they are updating

+1 on this. Many of our agents have permission to edit articles, and we strongly encourage article updating as part of our KCS program. There is no formal workflow/assignment/approval process in KC...

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• Chandra
• Created October 21, 2019 14:05
• 1 vote

1. Community
2. Integrations and Apps Q&A
3. Experience / Feedback with Sweethawk, Myndbend, and Lovestock & Leaf Apps?

I do not have feedback on Myndbend Process Manager specifically, but I have worked with Myndbend to build some custom apps, and we also use their Article Search & Subscribe app. As a company, they ...

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• Chandra
• Created August 12, 2019 15:05
• 0 votes

1. Community
2. Explore Q&A
3. Metric or Attribute for WIthout a Tag

Is there any update on adding this functionality? In our case, we are trying to filter out tickets with the closed_by_merge tag. This tag is there so that we can filter it out of reports, so I'm no...

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• Chandra
• Created July 26, 2019 20:15
• 1 vote

1. Community
2. Feedback on Explore
3. Display Label for a field, instead of tag value.

+1 on this. We use hundreds of custom field values and this limitation seems insane. I can't believe it was designed this way in the first place and it hasn't been addressed in 2 years. 

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• Chandra
• Created January 31, 2019 21:33
• 2 votes