Chandra
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Total activity215
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Last activity
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Votes99
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Activity overview
Latest activity by Chandra-
Chandra created a post,
Report on article subscribers
Part of our process for tracking defects involves creating an article for the defect and providing it to the customer so that they can follow it and receive a notification (in the form of an articl...
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Chandra created a post,
Articles in subsections are not showing in reports
In my test, I created a simple query of Articles by Article translation title and section. The article that I placed in a subsection (a section within a section) does not display in the list. If I ...
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Chandra commented,
We really need this too. In our case, we need a way to track articles that are tagged as defects so that we can see how many views they have and get an idea of how common the issue is. Ideally we w...
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Chandra commented,
We also need this functionality. We have been using a custom app that was created by a third party to export our KB data and identify articles that haven't been viewed within the last 6 months to y...
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Chandra commented,
Pete - It looks like you have to use COUNT(Tickets created).
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Chandra commented,
We frequently have the need to create reports listing all organizations that meet specific criteria we've defined in custom Org fields. Currently, I have to switch back over to Insights to do this ...
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Chandra commented,
We could really use this as well. When we have dozens of users associated with an organization it can be very time consuming to click on each user to see if they are already suspended.
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Chandra commented,
I have Guide Enterprise and I don't see this feature. How do I enable it? Is it an EAP?
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Chandra commented,
Hi Ryan - Is Team Publishing available in Explore?
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Chandra commented,
We also need the ability to report on actual article updates, as opposed to flagging for updates. Following the KCS methodology, most of our agents have permission to update existing articles and a...