Chandra
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Activity overview
Latest activity by Chandra-
Chandra commented,
We receive email replies to community posts and article comments multiple times a day and it is an administrative headache. I agree with all of the above. At the very least, as a stopgap measure, c...
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Chandra commented,
We recently opened a ticket and we were told you can add a filter to exclude the tag, and it didn't work, so I'm not sure if the support team is fully informed on this functionality (or lack thereo...
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Chandra commented,
+1 on this. We use hundreds of custom field values and this limitation seems insane. I can't believe it was designed this way in the first place and it hasn't been addressed in 2 years.
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Chandra commented,
Why do the reports show the tag associated with the custom field value instead of the actual field value?
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Chandra commented,
Mary, can you tell me where this Help Center Data / Articles created per agent export can be found? I don't see it anywhere. Is it only available with Guide Enterprise?I would love to see the numbe...
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Chandra commented,
I agree with all of the above. We've had issues with both periodic update and pausable updates because of the inability to pause SLA's while in the on-hold status. We've had to come up with incredi...
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Chandra commented,
To follow up on Justin's question, if it does replace GoodData/Insights, will our existing reports be migrated or will we have to recreate them? Also, if we currently have a plan that includes Good...
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Chandra commented,
Could we at least get a change to the notification email? I feel like if the text stating that you can not reply to the email was at the top of the message and not in low-contrast gray, fewer peopl...
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Chandra commented,
If anyone is out there... could we PLEASE at least have the "Please do not reply to this message. Email replies will not update Help Center content." at the top of the email in a normal f...
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Chandra commented,
Dan Ross summed up our use cases as well. In the overall scheme of things, we have probably spent weeks or even months manually cleaning up things that could have been resolved by the ability to me...