Chandra M
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Total activity220
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Last activity
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Activity overview
Latest activity by Chandra M-
Chandra M created a post,
Combine Knowledge Capture and Knowledge Base Datasets
Are there any plans to combine the Knowledge Capture and Knowledge Base Datasets? Use Case: I would like to break down our Knowledge Capture activity by product area, which we segment into differe...
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Chandra M created a post,
Knowledge Capture - Report on Number of Orgs Associated with Tickets that Include a Specific KC Article
We create articles for all of our product defects, and we are trying to run a report that shows the number of ticket organizations associated with a specific defect article, by way of Knowledge Cap...
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Chandra M commented,
Pete - It looks like you have to use COUNT(Tickets created).
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Chandra M commented,
We frequently have the need to create reports listing all organizations that meet specific criteria we've defined in custom Org fields. Currently, I have to switch back over to Insights to do this ...
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Chandra M commented,
We could really use this as well. When we have dozens of users associated with an organization it can be very time consuming to click on each user to see if they are already suspended.
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Chandra M commented,
Hi Ryan - Is Team Publishing available in Explore?
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Chandra M commented,
We also need the ability to report on actual article updates, as opposed to flagging for updates. Following the KCS methodology, most of our agents have permission to update existing articles and a...
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Chandra M commented,
I just disabled this because an agent accidentally solved a ticket with it. I thought it would be useful so that we could report on tickets that were marked solved using the app, but if that is not...
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Chandra M commented,
+1 on this. Many of our agents have permission to edit articles, and we strongly encourage article updating as part of our KCS program. There is no formal workflow/assignment/approval process in KC...
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Chandra M created a post,
How to show articles that have NOT been linked to tickets
AnsweredI know how to see articles that have been linked to tickets, but I would like to see which articles have not been linked within a given timeframe. We are interested in doing this so that we will ha...