Chandra

1. Community
2. Feedback on Support
3. Ability to merge organizations [closed for comments]

Dan Ross summed up our use cases as well. In the overall scheme of things, we have probably spent weeks or even months manually cleaning up things that could have been resolved by the ability to me...

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• Chandra
• Created September 26, 2017 16:34
• 5 votes

1. Community
2. Feedback on Explore
3. Help Center Reporting in Explore

Mary, can you tell me where this Help Center Data / Articles created per agent export can be found? I don't see it anywhere. Is it only available with Guide Enterprise?I would love to see the numbe...

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• Chandra
• Created October 05, 2018 15:07
• 3 votes

1. Community
2. Feedback on Guide
3. Ability to export filtered list of articles from Manage articles

Hi Christian, I guess it's a little more complicated than that. I'm not talking about a review in terms of a workflow before an article can  be published. Here are a few examples: In KCS you are s...

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• Chandra
• Edited February 11, 2016 14:49
• 3 votes

1. Community
2. Feedback on Support
3. Ability to merge organizations [closed for comments]

+1!!

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• Chandra
• Created September 02, 2014 18:50
• 3 votes

1. Community
2. Feedback on Explore
3. Display Label for a field, instead of tag value.

+1 on this. We use hundreds of custom field values and this limitation seems insane. I can't believe it was designed this way in the first place and it hasn't been addressed in 2 years. 

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• Chandra
• Created January 31, 2019 21:33
• 2 votes

1. Community
2. Feedback on Support
3. Functionality to pause an SLA

I agree with all of the above. We've had issues with both periodic update and pausable updates because of the inability to pause SLA's while in the on-hold status. We've had to come up with incredi...

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• Chandra
• Created September 05, 2018 14:33
• 2 votes

1. Community
2. Feedback on Gather
3. Reply to forum topics via email

I agree with everything in this thread.  It it's not possible to automatically reply to community posts via email it would be nice if at the very least the email notification contained text that cl...

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• Chandra
• Created April 18, 2014 17:20
• 2 votes

1. Community
2. Zendesk Explore EAP - Knowledge Base Reporting in Explore
3. Report on article subscribers

Hi Monika - Being able to see a simple table would be sufficient, but having the ability to aggregate it also would be wonderful because we'd be able to see trends in product areas. Seeing who the ...

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• Chandra
• Created November 30, 2020 14:44
• 1 vote

1. Community
2. Zendesk Explore EAP - Knowledge Base Reporting in Explore
3. Attribute For Article Label

We really need this too. In our case, we need a way to track articles that are tagged as defects so that we can see how many views they have and get an idea of how common the issue is. Ideally we w...

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• Chandra
• Created November 18, 2020 19:48
• 1 vote

1. Community
2. Zendesk Explore EAP - Knowledge Base Reporting in Explore
3. Showing Articles without any views (i.e. "0" views)

We also need this functionality. We have been using a custom app that was created by a third party to export our KB data and identify articles that haven't been viewed within the last 6 months to y...

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• Chandra
• Created November 18, 2020 19:43
• 1 vote