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Danielle Dalton

  • Total activity 9
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Latest activity by Danielle Dalton
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    Danielle Dalton commented,

    Thank you for this post! Since the Follow button at the top only relates to comments, does anyone know how to remove the Follow button? It's irrelevant if comments don't exist. Thank you!

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    Danielle Dalton created a post,

    B2B Customers -- Monthly Summary Report

    Hello, For those B2B ZD customers, have any of you created a monthly summary report to share with a customer regarding their end user's activity? For example: # of tickets, # of tickets solved, # o...

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    Danielle Dalton commented,

    Exactly what I was looking for, Mark! Thank you! Hopefully others will join in as well. Thanks,Danielle

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    Danielle Dalton created a post,

    KPIs

    Hi, I don't see any other posts about this topic, but I'm looking for some feedback on what you all use (managers/supervisors) as KPIs for your support team. I want to build a new set of KPIs for t...