KOLOGIK

1. Agent guide
2. Ticket basics
3. Working with problem and incident tickets

When we close a problem ticket, we use a macro which has a placeholder for the Ticket Subject.  However, since the closing notification is also added to the incidents, the placeholder in the incide...

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• KOLOGIK
• Created October 23, 2023 15:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Multi-select in user profiles & organizations

Really frustrating this hasn't been updated yet. We have to do some pretty big workarounds (i.e. create multiple organizations because a user has multiple products) to ensure our triggers, automati...

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• KOLOGIK
• Created December 13, 2022 20:19
• 0 votes