Mario Valdes
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Total activity34
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Last activity
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Member since
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Following0 users
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Votes14
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Activity overview
Latest activity by Mario Valdes-
Mario Valdes commented,
+1 We really need this feature. We have custom fields with a lot of options.
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Mario Valdes commented,
Hi @Eva I was having the same problem, in order to fix it you should call your dynamic content as follows: {{dc 'welcome'}} That is, replace the . for a space and use sigle quotes around your dynam...
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Mario Valdes created a post,
Zendesk Web Widget - Offline messages have no System info
AnsweredOffline tickets created by the Zendesk Web Widget doesn't have the extra information Zopim usually provides as a private comment (IP, OS, Browser version etc). See attached image: Additionally,...
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Mario Valdes commented,
Hey, it's me again. I'm a bit confused, what is the difference between an offline message and a message that was created through the web widget when no agent was online? I'm getting two kinds of of...
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Mario Valdes commented,
Thanks a lot! :)
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Mario Valdes created a post,
Offline Messages extra information
AnsweredHello, I'm currently testing/evaluating the Zopim + Zendesk integration. It works great for Live chats however offlines messages (turn into tickets) lacks basic information. It would be very helpfu...
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Mario Valdes commented,
I was just wondering. Thanks :)
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Mario Valdes commented,
Hello! Quick question, up to how many users can be added to an Organisation?
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Mario Valdes commented,
@Matthew thanks!
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Mario Valdes commented,
@Matthew thanks for the response. I actually did some more testing and the problem occurs only with one of my projects, the one which key is "WEBAPPLICATION". My other projects have smaller keys so...