Shawn Test

With a recent change with one of our suppliers we have moved to an integration from our clients SNOW to our Zendesk however whenever we respond through the ticket the branding is causing them to recieve the notification as a duplicated ticket creating some extra work to merge tickets.

Is there an app or a way to rectify this so notifications/ticket correspondence go out without the company name in the title just the Ticket Number and ticket Title.

It's a shame as with external customer Intergrations we find that this branding creates duplicate tickets for the supplier would love to know if these is an app out there that helps with this