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Joan Roa's Avatar

Joan Roa

Joined Apr 25, 2024

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Last activity Apr 25, 2024

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Joan Roa commented,

CommentTicket management

Hi! Is there a way to do this not only when solving but also when updating? I tried with this https://support.zendesk.com/hc/en-us/articles/4408838617882-Can-I-automatically-assign-a-ticket-to-the-first-responding-agent but I also need this to happen with later replies. 

View comment · Posted Apr 25, 2024 · Joan Roa

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