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Olivier MAS
Joined Jan 30, 2023
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Last activity Dec 01, 2023
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Latest activity by Olivier MAS
Olivier MAS commented,
I didn't find your ticket easily ; I only was invited to watch it when I started to create "Authorize only 1 end-user to read and write comment to all organization tickets". Maybe a title simplification could help this feature to be more voted : I already watched many posts (ex : 2 from Whitney Votaw and Brettany Rhodes) talk about this feature.
+1
UPDATE : Your workoround article seems not be able anymore. By the way creating a trigger to automatically add a user in CC of all tickets organization could be the workaround.
View comment · Edited Dec 01, 2023 · Olivier MAS
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Olivier MAS commented,
Brett Elliott so the answer is actually "No" : like I said, I would like to do it " only for him (he is a kind of director/manager) ". But thank you for the article.
View comment · Posted Dec 01, 2023 · Olivier MAS
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Olivier MAS commented,
Hello,
We have, sometime, a need from a end-user : to be able to manage (read and write) all ticket from his organization. But only for him (he is a kind of director/manager).
Is there a way to give him this access ?
Actually the only way I found is to give him access to all his organization ticket (READ) and to... ask him to be in CC's on each new ticket which would be created.
Is there a simpler way to do so ? A kind of "Chief" status for this end user ?
Regards,
Olivier Mas
View comment · Posted Nov 30, 2023 · Olivier MAS
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Olivier MAS commented,
Unfortunately it is not right Dane .
Actually, if I put my CustomField on top of all field (even standars one), on Standard Interface left panel I can have :
2.CCs [Standard]
3.Tags [Standard]
4.MyCustomField
5.Type [Standard]
6.Priority [Standard]
View comment · Posted Feb 09, 2023 · Olivier MAS
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Olivier MAS commented,
Hello,
It looks like custom field isn't correctly ordered on the UI.
I created a "Summary" multiline field, put it in the first position : it work with current Zendesk UI. But, if I do the same thing with new interface, the Summary Field stay in the bottom of all others fields.
Edit : I'm talking about custom "agent" fields ; thoses who are ordered on the left panel.
Regards,
Olivier
View comment · Edited Jan 30, 2023 · Olivier MAS
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