Rodr

Hi @Brett, we reached out to your support and they are not very helpful. In fact they are saying nothing has changed, yet something has most definitely changed. All our images that were added over a year ago are now broken links referencing cloudfront.net. Which we never setup or used. So its something you were connecting to to store files in the background. As I read you are hosting zendesk on AWS who owns cloudfront.

Where if we add new files, and then ones within the past year, do still work.

Something changed on your end, please fix.

https://support.zendesk.com/hc/en-us/articles/4408846335642-Inline-images-in-Guide-articles-display-as-broken-across-all-browsers

That link doesn't work. We need help, all our images are broken now, no matter if you are logged in or not.

We are in the same boat. As of mid day Friday Aug 5, 2023. All images we had uploaded over years are now broken links. The image URLs refer to cloudfront.net. Net images added the show the same url as the help site. What changed and why? Will zendesk fix their problem?