
Sarah Smarter Applications
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Last activity
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Activity overview
Latest activity by Sarah Smarter Applications-
Sarah Smarter Applications created a post,
Satisfaction access
AnsweredIt is very odd that agent roles can not see satisfaction! Surely they should be the ones that have access to the comments so they can email back if it is bad. Request for the agent roles permissi...
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Sarah Smarter Applications created a post,
option for talk agents to set status
AnsweredRight now with talk agent status is just online or office and wrap up after a call is finished. I think it would be extremely useful for myself as a manger if agents could have more status options...