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Sarah Smarter Applications

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Activity overview

Latest activity by Sarah Smarter Applications
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    Sarah Smarter Applications created a post,

    Pending to closed reporting

    1. Community
    2. Insights Q&A

    Hi  I'm trying to build a metric as i need to know how many tickets went from pending to closed in a specified period. We have an automation that closes pending tickets if they are not responded to...

    • Sarah Smarter Applications
    • Created
    • 2 followers
    • 1 comment
    • 0 votes
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    Sarah Smarter Applications created a post,

    Satisfaction access

    Answered
    1. Community
    2. Support Q&A

    It is very odd that agent roles can not see satisfaction!  Surely they should be the ones that have access to the comments so they can email back if it is bad.  Request for the agent roles permissi...

    • Sarah Smarter Applications
    • Created
    • 3 followers
    • 1 comment
    • 1 vote
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    Sarah Smarter Applications created a post,

    option for talk agents to set status

    Answered
    1. Community
    2. Feedback on Talk

    Right now with talk agent status is just online or office and wrap up after a call is finished.  I think it would be extremely useful for myself as a manger if agents could have more status options...

    • Sarah Smarter Applications
    • Created
    • 14 followers
    • 12 comments
    • 7 votes