Avatar

Sarah Smarter Applications

  • Total activity 8
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 5

Activity overview

Latest activity by Sarah Smarter Applications
  • Avatar

    Sarah Smarter Applications created a post,

    Pending to closed reporting

    Hi  I'm trying to build a metric as i need to know how many tickets went from pending to closed in a specified period. We have an automation that closes pending tickets if they are not responded to...

  • Avatar

    Sarah Smarter Applications created a post,

    Satisfaction access

    Answered

    It is very odd that agent roles can not see satisfaction!  Surely they should be the ones that have access to the comments so they can email back if it is bad.  Request for the agent roles permissi...

  • Avatar

    Sarah Smarter Applications created a post,

    option for talk agents to set status

    Answered

    Right now with talk agent status is just online or office and wrap up after a call is finished.  I think it would be extremely useful for myself as a manger if agents could have more status options...