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Sarah Smarter Applications

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Recent activity by Sarah Smarter Applications Recent activity Votes
  • Satisfaction access

    Answered

    It is very odd that agent roles can not see satisfaction!  Surely they should be the ones that have access to the comments so they can email back if it is bad.  Request for the agent roles permissi...

  • option for talk agents to set status

    Answered

    Right now with talk agent status is just online or office and wrap up after a call is finished.  I think it would be extremely useful for myself as a manger if agents could have more status options...