Ayelet Haiventriger

I have also noticed that there are some rows in the view where the Subject field is empty.

The subject name will reveal only when hovering the line:

This is before hovering:

This is after hovering the field:

This doesn't happen to all of the rows, only for a few.

Hello,

I have added this handlebar: {{request_list}} to my "requests_page.hbs" file in order to test the option of adding custom fields to "My activities" view in the Help Center.

It looks great!

But when I have tested it as "end user" (from the Preview Mode or when I assumed an end-user identity) I was able to choose displaying internal fields .

I checked that with Zendesk representative - and it was figured out this is happen since the system still identify me as an admin, and this is not happening to a "real" end-user.

I almost skipped using that feature as I was afraid to allow end-users to see sensitive fields.

Will appreciate if that can be fixed.

Hello,

I have added this handlebar: {{request_list}} to my "requests_page.hbs" file in order to test the option of adding custom fields to "My activities" view in the Help Center.

It looks great!

But when I have tested it as "end user" (from the Preview Mode or when I assumed an end-user identity) I was able to choose displaying internal fields .

I checked that with Zendesk representative - and it was figured out this is happen since the system still identify me as an admin, and this is not happening to a "real" end-user.

I almost skipped using that feature as I was afraid to allow end-users to see sensitive fields.

Will appreciate if that can be fixed.

Hi Christopher,

It seems like the code is skipping "when" condition and jump to the "else" condition - even thought the ticket's brand is belong to "Payworks Support".

I do see the footer (as it supposed to be expose due to  "else" condition)

Hi

I am trying to use condition base on the brand in the "Email template",

so I took one code script from one of the examples in this reponses, and it is not working. Of course I created the brands as descried in the "WHEN" statement. 

Can someone explain to me why the code is not working

This is what I tried to run:

{{delimiter}}


{{content}}

{% case footer %}
{% when 'This email is a service from Workforce Support.' %}


This email is a service delivered by Workforce Consultants.






{% when 'This email is a service from Payworks Support.' %}


This email is a service delivered by Payworks Support.






{% else %}


{{footer}}
 Delivered by Zendesk.






{% endcase %}