Antonio Naddeo
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Activity overview
Latest activity by Antonio Naddeo-
Antonio Naddeo commented,
Thank you Vincent! I think it would be very helpful to have the examples in the article.
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Antonio Naddeo commented,
Thank you Vincent! Another question: if I want to use the "not include" formula in an attribute to filter out tickets that do not have a tag: Can the formula below be added as a filter? Does the c...
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Antonio Naddeo commented,
Can you exclude multiple tags? I want to exclude 3 tags and it not working. IF (NOT INCLUDES([Ticket tags], ARRAY("united_states","italy"))) THEN [Ticket ID] ENDIF
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Antonio Naddeo commented,
I have some questions: 1) I read that chat tags are not supported! What if we are using chat skill routing? Is the chat skill routing based on tags going to work? 2) what do you mean by multibra...
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Antonio Naddeo commented,
We are multi brand users and we receive chats from 3 different brands. Multi brand chat is not supported in agent workspace: what are the possible consequences of not supporting multi brand chats ...
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Antonio Naddeo commented,
Dear Peter and Toby, I believe that side conversation is a great product but there are things that needs to be taken into account specially by looking at agent working with them. We are about to st...
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Antonio Naddeo commented,
What advances have been made on the ability of reporting on side conversations? Today we manage all our escalation to our external partners with father/child solution. For one incident we always ha...
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Antonio Naddeo commented,
Hi Brett, If we sign up for side conversations, it is because we need to talk to our external partners to solve an issue, today we do so with a 2 connected tickets systems. We use macros at every s...
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Antonio Naddeo commented,
Dear Pedro, Thank your your kind answer but as a matter of fact by playing with a trigger and a macro, I was able to achieve 2 key aspect that are clearly missing. I have signed up for collaboratio...
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Antonio Naddeo created a post,
when we will have a semaless integration of the zendesk chat experience with zendesk support?
AnsweredI would like to see zendesk chat being a part of Zendesk Support, as if working with Zendesk Chat, would be the same as working with Zendesk Support, so that we could take real advantage of the po...