Antonio Naddeo
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Activity overview
Latest activity by Antonio Naddeo-
Antonio Naddeo commented,
Thank you Greame that is awesome, I was able to quickly find the group ID by looking in People > Groups > Copy Link address over the group name. Are there other filters we can do with the URL...
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Antonio Naddeo commented,
Hello we have 1300 macros that are assigned to several groups, so the JSON in our case has 13 pages. Is there a way to display only the macros that are assigned to a specific group?
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Antonio Naddeo commented,
We have different departments and we use ticket groups to reassign a ticket to a different department: a group for each department (Support, Billing, Tech). I thought that Skills Routing would be a...
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Antonio Naddeo commented,
Any update on this request please ? Custom field are such an important part of the chat flow, we cannot rely on tags. We need custom fields to be editable directly from the chat window. I have 60% ...
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Antonio Naddeo commented,
please add the ability to add ticket custom fields to agent chat interface: https://chat.zendesk.com/hc/en-us/community/posts/115008042907-Add-the-ability-to-set-ticket-field-values-from-within-Zen...
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Antonio Naddeo commented,
please add the ability to add ticket custom fields to agent chat interface: https://chat.zendesk.com/hc/en-us/community/posts/115008042907-Add-the-ability-to-set-ticket-field-values-from-within-Zen...
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Antonio Naddeo commented,
Hello I am seeing that you are working on a redesign of the chat experience for agent currently in beta, I think it would be very smart move to add the ability to add custom fields in the chat inte...
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Antonio Naddeo commented,
Please add the ability to add customs fields directly in the Zendesk Chat interface, so that the agent can set a value for the custom field directly while assisting a customer in the chat. Using ta...
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Antonio Naddeo commented,
any news on this ?
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Antonio Naddeo created a post,
Explore report on macro usage
Macros are such an important element of our workflow, being able to measure the usage of the macros, tickets solved with macros, ticket without macro, resolution with and without macro, to me is so...