Antonio Naddeo commented,
This feature will be interesting for our use case “escalation to third parties vendors” only when: A. You add support for macros in the side conversation (super important).B. You support the abilit...
Antonio Naddeo commented,
Missing macro support! This is the solution I have been looking for to escalate issues to third party vendors for a long time, without having to create a separate ticket to the vendor each time. Ho...
Antonio Naddeo commented,
We use a dropdown field called about to categorize tickets when the agent solves them. Sometimes the request involves multiple questions, therefore the need of selecting multiple topics of contact...
Antonio Naddeo commented,
Yes you can give this number just to specific users. However if for whatever reason the number is published and used by other customer and getting busier and busier, ultimately who will not benefi...
Antonio Naddeo created a post,
Ability of creating a list of users with their respective phone numbers and user tag, and allow only this list of users to reach a zendesk talk phone number. Would be the case for a VIP phone numb...
Antonio Naddeo commented,
Hello I am trying to do as suggested by Tsvetan however I am having this result: We use branded signature for the 3 brands for all agents, with a signature that have opening hours and some tips. B...
Antonio Naddeo commented,
To effectively use the linked ticket app, it needs to support macros. Macros is such an important element of the agent workflow that being unable to use macro in the ticket app, it makes it not use...
Antonio Naddeo commented,
We have 3 brands and and our Help Center is localized in 4 languages. Looks like the app only is able to search in the default language of our zendesk which is Spanish. If a ticket is created in Ge...
Antonio Naddeo commented,
+1 on how to replicate the script in google script please.
Antonio Naddeo commented,
I am coming back on previous request: how do we make the banner available in different languages? We use the Help Center in 4 different languages. If we create an article localized in 4 languages o...