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Kiran Yadav's Avatar

Kiran Yadav

Joined Jun 20, 2024

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Last activity Jun 20, 2024

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Kiran Yadav commented,

CommentTicket management

Hi Team, if we are replying to the requester about the ticket and the requester is replying back through their email, is it possible that the requester see only the latest comment and not the other trail mail comments. I have tried using the latest comment placeholder in the trigger but still if the agent replies back the comments are visible in the trail mail

View comment · Edited Jun 20, 2024 · Kiran Yadav

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