Garrick Rohm commented,
Hi Tara,Both subject and summary fields should be supported, however the integration doesn't support syncing system fields to system fields. You'd instead be able to sync them to a custom field.
Garrick Rohm commented,
Hi Arif, You're correct in #1, in the Settings ⚙ > Extensions > CRM > (select Salesforce) step #3 the checkbox label should read "Enable Salesforce data to appear on the ticket page....
Garrick Rohm commented,
Hi Phil and Beth - I've reached out to both of you via Support tickets, as these issues appear to be specific to your accounts. Let's pick up troubleshooting there!
Garrick Rohm commented,
Hi Shahdy, You've identified a good strategy in copying the information into the Zendesk ticket. If you're copying that info manually, you may be able to automate that process using the integration...
Garrick Rohm commented,
Hi 黄明就, My name is Garrick - I'm a member of our Tier 3 Support Architect team and I'm here to help! Since this appears to be an issue with your specific implementation, I'm going to reach out to y...
Garrick Rohm commented,
Hi Nathaniel, Table 1 in the following article outlines supported user attributes for SAML SSO - unfortunately group isn't included. Using SAML for single sign-on (Professional and Enterprise) Rega...
Garrick Rohm commented,
Hi Wolfgang, We're working on a public article to address this issue, but in the meantime let me reach out to you in a ticket to address this with you.
Garrick Rohm commented,
Hi Jonathan, If you intend on your application interacting with lots of different subdomains in the future, it sounds like you'll want to request a global OAuth token. This article describes the p...
Garrick Rohm commented,
Hi Michael, It sounds like you have a specific workflow in mind - I'm reaching out to you via a ticket where we can continue this discussion.
Garrick Rohm commented,
Hi Michael, In order to check the status of a ticket they've submitted, users would return to your Help Center and click the 'Sign In' button in the upper-right of your Help Center. They can then g...