Garrick Rohm
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Total activity144
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Last activity
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Activity overview
Latest activity by Garrick Rohm-
Garrick Rohm commented,
Hi Morgan, Yep, we'd recommend aggregating these customer tickets as incident tickets linked to single problem ticket as described here: https://support.zendesk.com/hc/en-us/articles/203691086-Work...
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Garrick Rohm commented,
Hi Steve, We don't support supplying the JWT via header for SSO, but you can submit it as a POST payload to prevent that data from being picked up from the query string.
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Garrick Rohm commented,
Hi Raffael, I'm sorry you're encountering this issue with your SAML SSO configuration. Could you please reproduce the failed login while following these instructions to generate a HAR file? https:...
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Garrick Rohm commented,
Hi Raffael, This issue is likely specific to your setup, so I'll reach out to you via a ticket momentarily. Garrick Rohm Technical Support Architect | Zendesk Madison, WI
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Garrick Rohm commented,
Yep, the rate limit is 10 requests per minute, so you could poll the incremental tickets API every 6 seconds (assuming less than 100 tickets are created between requests, due to pagination at 100 ...
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Garrick Rohm commented,
Hi Oleh, You're correct, the search result is returned from any of a number of applications server caches which are updated with new information in a rolling fashion, stabilizing once all caches h...
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Garrick Rohm commented,
Hi Tara,Both subject and summary fields should be supported, however the integration doesn't support syncing system fields to system fields. You'd instead be able to sync them to a custom field.
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Garrick Rohm commented,
Hi Arif, You're correct in #1, in the Settings ⚙ > Extensions > CRM > (select Salesforce) step #3 the checkbox label should read "Enable Salesforce data to appear on the ticket page." We've develo...
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Garrick Rohm commented,
Hi Phil and Beth - I've reached out to both of you via Support tickets, as these issues appear to be specific to your accounts. Let's pick up troubleshooting there!
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Garrick Rohm commented,
Hi Shahdy, You've identified a good strategy in copying the information into the Zendesk ticket. If you're copying that info manually, you may be able to automate that process using the integration...